Step by step guide
about how we work

How Do We Work?

We’d like to take this opportunity to share with you this step by step guide about how we work:

1. Pre-Inspection


We will walk through your home or site with you to visually inspect the carpet and give you an evaluation of expected results as well as listen to any concerns you may have.

2. Vacuum


Dry soil is removed using a commercial vacuum cleaner. This process also helps to lift the pile for more thorough cleaning.

3. Furniture Moving

Furniture Moving

We will move sofas, chairs and tables. We kindly ask you to move all smaller items and breakables out of the room before we arrive. Due to insurance reasons, we are unable to move heavy, large or fragile furniture or any electrical equipment. Where possible, we will clean under these items if there is sufficient room.

4. Pre-Spotting


Difficult spots and stains are pre-treated with special solutions to increase the chances of removal.

5. Pre-Spray


A solution is applied to the entire carpet to break down soils and general spots for a more thorough cleaning. We use different cleaning solutions for different types of carpet (wool, synthetic) to ensure best results.

6. Agitation


A professional grooming machine is used to agitate the carpet fibres, leaving soils suspended and ready to be extracted by the cleaning process.

7. Extraction, Rinse and Neutralizer (Optional Deodorizer)

Extraction, Rinse and Neutralizer (Optional Deodorizer)

The carpet is then thoroughly rinsed using a state-of-the-art extraction machine without over wetting the carpet or leaving a sticky residue behind. Powerful twin vacuum motors in the machine ensure the carpet is, under normal conditions, dry and ready for traffic within hours after cleaning.

8. Post-Spot Treatment

Post-Spot Treatment

Any difficult stains that remained after extraction process will be treated again.

9. Post Groom

Post Groom

Your carpet is groomed with a professional groomer so that the pile is standing tall when we leave. Post grooming helps the carpet pile dry faster and ensure the pile is in the right position.

10. Speed dry

Speed dry

High velocity air movers (turbo dryers) are placed on the carpet after cleaning to promote faster drying.

11. Post cleaning inspection

Post cleaning inspection

We will then walk through your home or office/site with you to point out the cleaning results to make sure that you are completely happy with the service.

12. Done


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